Cancellation Policy
Runto Inc
Last updated: 1/22/2024
This Cancellation Policy applies to all service bookings and home warranty memberships made through runto.us, the Runto app, other marketing platforms or by phone. By booking a service or enrolling in a membership, you agree to the terms below.
1. Service Appointment Cancellations
Free cancellation window. You may cancel or reschedule any service appointment up to 24 hours before your scheduled arrival window at no charge. Any payment already collected will be refunded in full.
Late cancellations. Cancellations made less than 24 hours before your scheduled arrival window may be subject to a late cancellation fee of $49. This fee helps cover technician scheduling and dispatch costs.
No-shows. If our technician arrives during the scheduled window and is unable to access the property, or no adult is present to authorize the work, the visit will be treated as a no-show and the full diagnostic or trip fee will apply.
Same-day and emergency bookings. Appointments booked for same-day service may be canceled without charge only if the technician has not yet been dispatched. Once a technician is en route, the trip fee applies.
2. Cancellations After Work Has Begun or Been Completed
Work in progress. Once a technician has begun diagnosis or repair work, the appointment can no longer be canceled. If you choose to stop the work before completion, you remain responsible for the diagnostic fee and the cost of all labor performed and parts installed or ordered up to that point.
Completed work and our 90-day warranty. All completed repairs are backed by a 90-day workmanship warranty. If you are not satisfied with a completed repair, or the issue returns within 90 days, you agree to notify Runto Inc and allow us a reasonable opportunity to inspect and correct the issue at no additional labor charge before requesting any refund, canceling payment, or initiating a chargeback. Refunds for completed work are not available where Runto Inc has not been given the opportunity to correct the issue under this warranty.
The warranty covers workmanship on the original repair. It does not cover new or unrelated issues, damage caused by others, or normal wear on parts outside the original scope of work.
3. How to Cancel or Reschedule
You can cancel or reschedule a service appointment by:
• Calling or texting our office at [770-800-7939]
• Emailing [Info@Runto.us]
• Using the booking link in your confirmation message
Cancellations are effective when confirmed by Runto Inc. Please keep your confirmation for your records.
4. Cancellations by Runto Inc
In rare cases, including severe weather, technician emergencies, or safety concerns, Runto Inc may need to reschedule or cancel an appointment. If we cancel, you will not be charged, and any prepaid amounts will be refunded in full or applied to a rescheduled visit at your choice.
5. Membership Plan Cancellations
Monthly memberships (Basic, Plus, Elite). You may cancel your monthly membership at any time. Cancellation takes effect at the end of your current billing cycle, and you will keep your benefits through that date. Monthly payments already processed are non-refundable.
Annual memberships. Annual plans may be canceled within the first 30 days for a full refund, provided no covered service visit has been completed under the plan. After 30 days, or after a covered visit has been completed, annual plans are non-refundable but remain active through the end of the paid term.
If annual plan has been paid for by the seller, agent, broker, or anyone else outside the homeowner then they would need to make the request of the cancelation.
Repairs in progress. If a covered repair or claim is in progress at the time of cancellation, the membership remains active until that repair is completed and closed.
6. Refunds
Approved refunds are issued to the original payment method within 5 to 10 business days. Payment processing is handled by third-party providers, and their processing timelines may apply.
7. Disputes and Questions
If you believe a fee was charged in error, contact us within 30 days of the charge and we will review it promptly. Our goal is to resolve every billing concern fairly and quickly.
8. Changes to This Policy
Runto Inc may update this Cancellation Policy from time to time. The current version will always be posted on runto.us with the effective date shown above. Changes apply to bookings made after the update takes effect.
Contact: [Info@Runto.us] | [770-800-7930]
